Bill MacKenty

Technology strengthens, deepens, and broadens our learning...

A trouble ticket success story: part 2

Here are some scans of the system…

Entering a ticket:

After a user enters a ticket:

Admin’s section:

Here’s the second part of the admin section (it’s a big page) :

Here’s an admin view of editing a ticket

As mentioned in the first post, the trouble ticket system was rolled out in about 4 hours - it’s an incredible value when you look at our work:output ratio.  Using custom queries, and solspace’s form helper (for editing our forms) we created an incredibly valuable system in our organization.  Although there are many other help-ticket systems, having an integrated system worked very well for us.