Technology Support Index

The technology support index describes support capacity and efficiency for schools.  It is published by ISTE, and is a wonderful resource.

The only part I don’t like?  The document views having only one operating system as high efficiency - I agree that one OS is efficient, but not ideal - I think offering faculty a choice between 2 or 3 supported systems is the best way to go. I often talk about “what works best for the system administrator isn’t what works best for the school”.

For school administrators, I heartily recommend reviewing this document as a template for “how IT should function” in schools. 

On 06 October 2009, E Adams inscribed the following thoughts about this post:

I agree teachers should be given a choice as to which type of computer or software the teachers want to use..  My school district is pro Apple but some labs have PCs.  I teach on PCs and many of the students identify with PCs because that is what they have at home. Many of my coworkers come to me for help on Mac and I just try to common sense my way through problems because I keep seeing the same issues over and over again.